Refund policy

Return Eligibility

If you have a concern about an order, please email vasilicarossana951@gmail.com within 30 days of purchase. Include your order number, the product name, and a brief explanation of your request.

Please contact us before sending any product back and wait for return instructions. Because our products include consumable goods, return eligibility may depend on product condition, packaging, and applicable requirements.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from the item ordered, email vasilicarossana951@gmail.com with your order number and clear photos of the item and packaging when available. We will review the details and explain the available resolution.

Refund Processing

Approved refunds will be issued to the original payment method whenever possible. If a return is required, we will review the returned item before confirming the refund.

Please allow 5–10 business days for processing after refund approval. Your bank or payment provider may need additional time to display the credit.

Original shipping charges may not be refundable unless required by applicable law or the issue resulted from an error on our part.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered fulfillment or shipped.

Contact Us

For return and refund questions, email vasilicarossana951@gmail.com.